A one-year warranty, starting when the work is done.
JRF Flooring provides a 1-year warranty on completed projects. The year starts at project completion.
Call or email with the address and what you are seeing.
A warranty request uses the same phone and email as any other project question. Photos help us understand the issue before a return visit.
A modest summary, not a substitute for your contract.
The one-year warranty is meant to cover installation work JRF performed. Examples are a board that loosens, a transition that fails, or tile that loses bond because of the way it was set.
It does not replace a manufacturer warranty on the product itself. Ordinary wear is not an installation defect. Damage from a leak, standing water, neglect, impact, or later work by someone else sits outside this warranty.
When a local area failed because of the installation, the usual remedy is to repair that area. A small failure is not, by itself, a promise to replace the entire floor.
As described here, the warranty applies to the original client at the project address. If your written proposal names a different completion point than the final walkthrough, that proposal is the one to follow.
Questions about the website terms can also be read on the terms page. The proposal or contract accepted for your project controls if it differs from this summary.
Before you request service.
The answers below match the summary on this page.
When does the one-year warranty start?+
The warranty starts at project completion. On a typical job that is the final walkthrough, unless your written proposal names a different completion point.
How do I request warranty service?+
Call (404) 786-3834 or email contact@jrfflooring.com. Include the project address, about when the work was finished, and a short description of what you are seeing. Photos help. JRF will follow up to look at the issue. This page does not promise a specific response window.
What does the year cover?+
The one-year warranty is meant to cover installation work JRF performed, such as a board that loosens, a transition that fails, or tile that loses bond because of the way it was set. It does not replace the manufacturer's warranty on the product. Ordinary wear, a leak, standing water, neglect, impact, and later work by someone else are outside this warranty. When a local area failed because of the installation, the usual remedy is to repair that area.
Does this page replace my contract?+
No. This page is a plain-language summary. The proposal or contract accepted for your project is the document that controls the warranty. As described here, the warranty applies to the original client at the project address.
Planning a project?
The warranty applies after the work is complete. The estimate visit is how a new project starts.
Completed projects include a 1-year warranty that starts at project completion.